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Mid-Ohio Foodbank, Inc. (“MOF” or “we”) is the licensor of PantryTrak, a web-based software as a service application which provides certain functionality and tools to foodbanks, food pantries, food shelves, food cupboards, and other service providers, including digitizing paper forms, simplifying the registration and check in process, and linking available service options directly to the needs of the clients being served, which includes, without limitation, all associated computer software, functionality, features, media, printed materials, and "online" or electronic documentation (collectively, the “PantryTrak System”). The PantryTrak System is available through the website at www.pantrytrak.com and myPantryTrak.com. The developer of the PantryTrak System has licensed the PantryTrak System to MOF pursuant to the terms of a Creative Commons Attribution-ShareAlike 3.0 license (the “Creative Commons License”). MOF provides to foodbanks, pantries, and other related agencies and service providers (individually, a “Foodbank” and collectively, “Foodbanks”) the right to use the PantryTrak System pursuant to the Creative Commons License and a Master Subscription Services Agreement (“MSSA”) entered into by and between MOF and Foodbanks.
Even after the Foodbanks and their respective Clients have consented to MOF’s collection and use of Personal Data and submitted Personal Data to MOF, each Foodbank and each of its Clients may opt-out of having Personal Data collected or used by MOF by contacting us. Please note that in order to fulfill certain obligations, we may need to continue collecting Personal Data or sending notices or other important information concerning any services requested by the Foodbank and/or its Clients. (Also refer to section entitled “Access” for further information.)
You may contact MOF by sending us a letter at:
Or by email to:
GENERAL PRIVACY PRINCIPLES
Personal Data Provided to Us:
MOF requires Personal Data in connection with a Client’s request for client services and the required statistical and client service reporting through the PantryTrak System. MOF and the Foodbanks use the Personal Data that Clients submit in order to verify such Clients’ eligibility, process Clients’ requests, connect Clients with foodbanks, pantries and other service providers, contact Clients about services, conduct surveys, process Client communications, or comply with the law.
Limited Use, Disclosure and Retention:
Personal Data is kept as accurately and completely as is necessary for the purposes for which it is to be used. Each Foodbank and Client has the right to update, modify, amend or correct errors in its Personal Data by updating it during a scheduled visit to an agency that utilizes PantryTrak, or contacting MOF by email at firstname.lastname@example.org.
Upon request, by e-mail to email@example.com each Foodbank and Client will be given access to its Personal Data within a reasonable timeframe. MOF will assist any Foodbank or Client who informs us that they need assistance in preparing a request concerning Personal Data. Each Foodbank and Client may also request to have its Personal Data amended as appropriate, or request that MOF delete or correct any of its Personal Data, except where this conflicts with laws or regulatory requirements to maintain historical information about services provided to such Client or members of the Client’s household, through Federal, State, Local Governmental programs.
Limits of Confidentiality:
We may use Personal Data for the purposes of sending each Foodbank and Client registration information for the PantryTrak System, maintaining Foodbank and Client accounts, processing requests, connecting Clients with foodbanks, pantries and other service providers, conducting surveys, processing your communications, and communicating with Foodbanks and Clients by mail, email, phone and other electronic messaging systems about the PantryTrak System, MOF, and other related services that Clients, or members of a Client’s household may be eligible to receive. We may combine Personal Data collected through the PantryTrak System with Personal Data collected from other Affiliated or Third Party Businesses (as defined below). We may also use Personal Data for auditing, research and analysis to operate and improve MOF’s technologies, systems, and services offered by MOF, Foodbanks, pantries, and other service providers.
We do not sell any Personal Data (including name or phone number) to any companies or third parties for direct marketing purposes.
Further, when Foodbanks or Clients send email communications to MOF, we may retain those communications in order to process inquiries, respond to requests and improve our services.
We may share Personal Data in any of the following circumstances:
(ii) MOF Clients. When a Foodbank or Client uses the PantryTrak System and submits Personal Data through use of the PantryTrak System, the Foodbank’s or Client’s use of the PantryTrak System means that the Client opts-in to the collection of the Personal Data the Foodbank or Client submits through the Foodbank’s or Client’s use of the PantryTrak System.
(iii) Security and Legal Obligations. Due to the existing legal, regulatory and security environment, MOF may disclose aggregate level and/or Personal Data about Clients to protect the rights, property or safety of MOF, our Foodbanks, or the public, to prevent fraud or imminent harm, and in connection with providing for the security of our computer systems, computer network, telecommunications network, products and services. MOF also may use and disclose your Personal Data: (1) to the extent required to respond to a legal or ethical obligation, (2) to the extent necessary to meet national security, public interest or law enforcement obligations, and (3) to the extent expressly permitted by an applicable law, rule or regulation. Additionally, Personal Data may be disclosed as required by applicable law, to comply with a court order, subpoena, warrant or other legal process, or where the personal data is publicly available (unless otherwise restricted by applicable law).